VIO products can only be returned , unused, and undamaged with the original packing slip, box and all manuals and warranty documents within 60 DAYS of purchase, for a refund of the purchase price, less a 20% restocking charge. If you use the VIO , you can not return it. Send us an e-mail (via our Contact Page) for a return authorization.

V.I.O. warrants its Product against defects in material or workmanship for 1 year from date of purchase unless otherwise specified. V.I.O.'s Product warranty is limited to the replacement or repair of the defective item at no charge if we determine such item to be defective. If the Product unit is replaced, it will be replaced with a new or, at our option, refurbished Product unit. This limited warranty shall not apply to any Product item subject to misuse, including static discharge, failure by Buyer to follow instructions, product modification, ordinary wear and tear, negligent or improper operation, or which have been installed or soldered or altered during assembly or use and are not capable of being tested or resold. Modification, repair, or attempted repair of Product by anyone other than V.I.O. without the written permission of V.I.O. will void this limited warranty. V.I.O.'s limited warranty is also voided on any Product that is found to have an altered or tampered with serial number. Defective items must be shipped by Buyer to V.I.O. prepaid. V.I.O. will ship the return or replacement or refurbished Product item to the Buyer using UPS Ground services. If the Buyer shipped the item to V.I.O. using express services, V.I.O. will match the service level for the return. If Buyer wishes to have the item express shipped to them, V.I.O. will charge the Buyer for the upgraded shipping charges.

EXCEPT AS PROVIDED ABOVE, V.I.O. MAKES NO OTHER WARRANTY TO BUYER, EITHER EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES AGAINST INFRINGEMENT, OR WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, EVEN IF V.I.O. HAS BEEN ADVISED OF SUCH A PURPOSE.